Frequently Asked Questions
Everything you need to know about your Merach fitness journey.
What is the typical shipping timeframe for fitness equipment?
Orders are processed within 1-2 business days. Due to the size of our rowing machines and exercise bikes, standard shipping typically takes 5-7 business days depending on your location.
Do Merach products come with a warranty?
Yes, all Merach equipment includes a 1-year limited warranty covering manufacturer defects and structural components to ensure your workout remains uninterrupted.
Can I return my equipment if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping and handling fees.
Are Merach machines compatible with fitness apps?
Most of our smart equipment is compatible with the Merach app via Bluetooth, and many models also sync seamlessly with popular third-party apps like Kinomap and Zwift.
Do you offer professional assembly services?
While our products are designed for easy DIY assembly with included tools, we do partner with third-party providers for professional in-home assembly at an additional cost during checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you invest in your health today.